RESULTSCX PRIVACY NOTICE
This Privacy Notice informs you of ResultsCX (“us”, “we”, or “our”) policies regarding the collection, use, disclosure and protection of, as well as the choices you can make about, your Personal Data.
When we refer to “Personal Data” we mean any information about a living individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). ResultsCX is made up of different legal entities, details of which can be found below in the Annex. This Privacy Notice is issued on behalf of the ResultsCX group so when we mention "ResultsCX", "we", "us" or "our" in this Privacy Notice, we are referring to the relevant company in the ResultsCX group responsible for processing your Personal Data.
This Notice provides important information in the following areas:
- What type of personal information we collect and how we collect and use it
- Use of cookies
- How we keep your personal information secure (storage and/or transfer)
- How we retain your personal information
- We share your personal information with clients and as required by law
- We do not sell your personal information
- Your rights concerning your personal information and how you can exercise them
- Children’s personal information
- Changes to our privacy notice
- How to contact us
What type of personal information we collect and how we collect and use it
We may collect Personal Data in a variety of situations and will only use it when we have consent, or where there’s legitimate business reason for accessing or using it.
Comply with Legal Obligations: In certain cases, we may have a legal obligation to collect, use or retain your Personal Data.
Below is the information we collect or which you may directly and voluntarily provide to us:
- Contact information: While visiting our website and/or through our services, you may decide to voluntarily provide us with, and we may collect, information that includes, but may not be limited to, your name, maiden name, email address, phone number, street address, including city, state and country, birthdate, social security number, state ID or driver’s license number, passport number, job title/occupation, employer name, and other call center services in which you are interested. We may use this information to respond to you and assist you with inquiries you may have regarding our services. Lawful basis for processing: necessary for our legitimate business interests (managing our business, facilitating our provision of services); necessary for the performance of a contract with you (facilitating our provision of services).
- Business Activity and Transactions: We may collect information on behalf of our clients and take calls for everyday business purposes on behalf of our clients to communicate with you, confirm your identity, update contact information and provide customer service which may include, but may not be limited to, sales, billing, account activation and other account research activity. We may collect your annual income, mortgage payment amount, insurance information, account numbers and debit and credit card numbers and various other authorized user information and unique identifiers. Lawful basis for processing: necessary for our legitimate business interests (managing our business, facilitating our provision of services); necessary for the performance of a contract with you (facilitating our provision of services).
- Job application: We may collect your name, email address, phone number, address, city/state/country, employment history, academic history, professional references and other data as part of the recruitment process. Your application data is used solely for employment consideration. Lawful basis for processing: necessary for our legitimate business interests (managing our relationship with you, and conducting recruitment activities)
- Call recording: During calls, we may record personal information directly provided by you. Call recordings are used primarily to monitor quality of service, respond to you or assist you with an inquiry you may have. Lawful basis for processing: necessary for our legitimate business interests (managing our business, facilitating our provision of services) ; necessary for the performance of a contract with you (facilitating our provision of services).
- Service Providers: These are external companies that we use to help us run our business (including but not limited to order fulfilment, payment processing, fraud detection and identity verification, support services, promotions, etc.). Service providers, and their selected staff are only allowed to access and use your personal information on our behalf for the specific tasks that they have been requested to carry out and are required to keep your personal information confidential and secure. Lawful basis for processing: necessary for our legitimate business interests (managing our business, facilitating our provision of services).
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect Personal Data by law, or under the terms of a contract we have with you, and you fail to provide that Personal Data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Use of Cookies
A cookie is a small file that can be placed on your device that allows us to recognize and remember you. It is sent to your browser and stored on your computer’s hard drive or tablet or mobile device. When you visit our sites, we may collect information from you automatically through cookies and similar technology. This information may include your non-personal registration information, user preferences, and online activity.
We use cookies to ensure that we give you the best user experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
How we keep your personal information secure (Storage and/or Transfer)
We use appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality. The transmission of information via the Internet is, unfortunately, not completely secure and although we will do our best to protect your Personal Data, we cannot guarantee the security of the data during transmission via our websites. Our security procedures mean that we may request proof of identity before we disclose Personal Data to you.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How we retain your Personal Data
Privacy regulations state that Personal Data shall be kept for no longer than necessary for the purposes for which it is being processed. The retention of Personal Data is guided by the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and applicable company standards, the requirements of our clients and regulatory considerations. We will only keep personal information for as long as necessary and for legitimate business reasons.
How we share your Personal Data
We may share your personal information if required to comply with the law. Internally, we share customer information with clients with whom our consumers are conducting business. We may also share your Personal Data with authorized service providers that store and process data on our behalf. We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.
We will share your Personal Data with professional advisors, including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance or accounting services.
We will share your Personal Data with regulators and tax authorities where we are required to report to these organisations in certain circumstances.
We may share your Personal Data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your Personal Data in the same way as set out in this Privacy Notice.
ResultsCX does not share your Personal Data with third parties other than as disclosed within this privacy notice.
International Transfers
ResultsCX transfers Personal Data between group companies, to clients within country who may, in turn, transfer data internationally, and to a cloud-based storage provider.
ResultsCX only transfers data outside of the European Economic Area (“EEA”) or UK where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to such data, for example: (1) by way of an International Data Transfer Agreement, incorporating the current standard contractual clauses adopted by the Information Commissioner (for the UK) and the European Commission (for the EEA) for the transfer of Personal Data by controllers in the UK or EEA (as applicable) to controllers and processors in jurisdictions without adequate data protection laws; or (2) transferring data to a country where there has been a finding of adequacy in respect of that country's levels of data protection via its legislation; or (3) where it is necessary for the conclusion or performance of a contract between ResultsCX and a third party and the transfer is in the data subject's interests for the purposes of that contract (for example, to a service provider based outside the EEA).
To ensure that your Personal Data receives an adequate level of protection, we have put in place appropriate contractual wording with the third parties we share your Personal Data with to ensure that your Personal Data is treated by those third parties in a way that is consistent with and which respects the law on data protection.
Your Rights Concerning Your Personal Information and How You Can Exercise Them
CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
If you are a California resident, in addition to the rights set forth in this Privacy Notice, you have the right to request information from us regarding how we collect and share certain categories of your personal information.
CCPA RIGHTS
- Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
- The categories of personal information we have collected about you;
- The business or commercial purpose for collecting your personal information;
- The categories of third parties with whom we have shared your personal information; and
- The specific pieces of personal information we have collected about you. - Right to Delete. You have the right to request that we delete the personal information we have collected from you. There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
- Complete your transaction;
- Provide you a good or service;
- Perform a contract between us and you;
- Protect your security and prosecute those responsible for breaching it;
- Fix our system in the case of a bug;
- Protect the free speech rights of you or other users;
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
- Comply with a legal obligation; or
- Make other internal and lawful uses of the information that are compatible with the context in which you provided it. - Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
- Exercising Your California Privacy Rights. You have the right to contact us, at the toll- free number or email address provided in this Privacy Notice, to receive the categories of sources from which your personal information was collected in the preceding year, the purpose for collecting that information, and the categories of third parties with whom your personal information was shared. Please include the details of your request, your full name, and your contact information so that we may respond to your request. An authorized agent may make a request on your behalf. We aim to respond to consumer requests within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
General Data Protection Regulation (GDPR)
Individuals located in the UK or the European Union have certain rights under the UK GDPR or GDPR, including the following:
- Right of access. You have the right to know whether your personal information is being processed as well as your right to obtain copy of what is being processed.
- Right to rectification. When personal information is inaccurate, you have the right to a process to correct the information.
- Right to erasure of your personal information (the “right to be forgotten”).
- Right to restrict processing. You have the right to limit the processing of your personal information.
- Right to data portability. You have the right to receive personal information concerning you and the right to have that information transmitted from us to a controller where technically feasible.
- Right to object. You have the right to object to the processing of your personal information, including information processed for direct marketing purposes.
- Rights related to automated decision making and profiling. You have the right to not be subject to a decision based solely on automated processing.
You can exercise your rights by contacting us using the information set out below in the Annex. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Children’s Personal Information
We do not knowingly collect, process, use or maintain personal information from individuals under the age of 18. If you are a parent of a child under 18, and you believe that your child provided us with information about himself or herself, please contact us immediately.
Changes to our privacy notice
To reflect changes in our business practices or regulatory changes, we will review our policy at least annually. If we change the way we handle your personal information, we will update this Privacy Notice. We reserve the right to make changes to our practices and this Privacy Notice at any time, please check back frequently to see any updates or changes to our Privacy Notice.
How to Contact Us
Your privacy concerns are important to us. We are committed to addressing your inquiries about your privacy in a timely manner. You may contact us to exercise rights. Please include your full name, residential address, e-mail address, and phone number, along with why you are contacting us, so that we can process your request in an efficient manner.
All privacy-related complaints should be made first, through our internal complaint resolution process via the contact details listed below:
USA
The Results Companies LLC
privacyrequests@results-cx.com
100 NE 3rd Avenue, Suite 200, Ft. Lauderdale, FL 33301, United States
U.S.A. 800, LLC
privacyrequests@results-cx.com
100 NE 3rd Avenue, Suite 200, Ft. Lauderdale, FL 33301, United States
Results Customer Solutions LLC
privacyrequests@results-cx.com
100 NE 3rd Avenue, Suite 200, Ft. Lauderdale, FL 33301, United States
TLK Group Holdings, LLC
privacyrequests@results-cx.com
100 NE 3rd Avenue, Suite 200, Ft. Lauderdale, FL 33301, United States
Corporate Call Center, Inc.
privacyrequests@results-cx.com
100 NE 3rd Avenue, Suite 200, Ft. Lauderdale, FL 33301, United States
DeviceBits, Inc.
privacyrequests@results-cx.com
100 NE 3rd Avenue, Suite 200, Ft. Lauderdale, FL 33301, United States
DeviceBits, LLC
privacyrequests@results-cx.com
100 NE 3rd Avenue, Suite 200, Ft. Lauderdale, FL 33301, United States
HONDURAS
Results Honduras, S.A.
privacyrequests@results-cx.com
Edificio Corporativo Centro America, el Bulevard Centroamerica, Pisos 11 y 12, Tegucigalpa 1101, Honduras
PHILIPPINES
Results Alaska, Inc.
privacyrequests@results-cx.com
L&Y Plaza I,
L&Y Plaza II,
L&Y Plaza III
120 E. Rodriguez Jr Avenue cor. Ortigas Avenue Ext.
Brgy. Ugong, Pasig City
Results Manila, Inc.
privacyrequests@results-cx.com
2nd Floor, Silver City Mall, Frontera Verde Drive
Ortigas Center, Pasig City
MEXICO
Results CX Mexico, S. de R.L. de C.V.
privacyrequests@results-cx.com
Calle Rio Sonora No 110, Interior 3
Proyecto Rio, Sonora, Hermosillo, Sonora
INDIA
Results IT India Private Limited
privacyrequests@results-cx.com
6th Floor, Prestige Tech Park, Valence Block, Marathahalli Sarjapur outer ring Road, Kadubisanahalli, Bangaluru, Bengaluru Urban, Karnataka, 560087
UNITED KINGDOM
ResultsCX UK Limited
privacyrequests@results-cx.com
85 Great Portland Street
First Floor
London, England W1W 7LT
BULGARIA
Sixty K EAD
privacyrequests@results-cx.com
Bulgaria
Sofia 1839, Sofia Region (capital)
Stolichna Municipality, Kremikovtsi Region
264 Botevgradsko shoes Blvd.
Techjaga EOOD
privacyrequests@results-cx.com
Bulgaria
Sofia 1839, Sofia Region (capital)
Stolichna Municipality, Kremikovtsi Region
264 Botevgradsko shoes Blvd.
4 Seasons EOOD
privacyrequests@results-cx.com
Bulgaria
Sofia 1839, Sofia Region (capital)
Stolichna Municipality, Kremikovtsi Region
264 Botevgradsko shose Blvd.
