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VP Account Operations

in Fort Lauderdale, Florida

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Job Description Job Attributes+

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  • Job Type

    Full Time

  • Job Location

    Fort Lauderdale, Florida

Our Vice President, Account Operations develops and maintains successful and scalable relationships with C-level audience in our client partners. You will be developing and enhancing strategic business partnerships by fully engaging and building trust with our client’s key decision makers to drive satisfaction and provide solutions to their challenges. You will also support the Account Management team and coach them in successful client support strategies.

In this role you will:
  • Build deep, value-based relationships with client stakeholders to deliver strong customer service solutions and develop strategy to enhance client programs
  • Communicate account strategies effectively to your teams and support them in achieving agreed upon goals
  • Facilitate strategic sessions with clients, providing thought leadership to improve The Results Companies’ value proposition
  • Monitor project launches to ensure all components are successful
  • Nurture accounts to increase volume and identify additional business within client
  • Understand all functional areas in the customer experience center to assist in streamlining processes to ensure the account’s success
  • Track weekly client forecasts against revenue targets
  • Present client strategy and target updates to leadership team
  • Consistently meet or exceed the expectation of our client partners, internal teams and management
We are looking for someone who has:
  • Bachelor’s Degree in Business or related field of study
  • Minimum experience of 10 years in client facing, enterprise account management working directly with C-level client contacts
  • A proven track record of coaching a team to exceed their goals
  • Solid financial and strategic planning experience relating to large clients
  • Strong relationship building skills and a strategic approach to client development
  • In depth knowledge of customer experience call centers, BPO experience is a plus
  • Ability to work effectively in a constantly changing fast growth environment
  • A desire to travel a minimum of 50%
About ResultsCX

We encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

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