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Supervisor, Insights and Analytics

in Pasig, Metro Manila

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    Pasig, Metro Manila

Supervisor, Insights and Analytics

The Supervisor, Insights and Analytics is responsible for developing and maintaining relationships as the point of contact for internal analysis and ad-hoc reporting. He/she acts as support to deliver actionable information to Operations, Training, Account Management, and Executive teams.

In this role you will:
  • Lead a team to review and analyze program performance to determine program needs
  • Act as a problem-solving escalation point
  • Identify and oversee program/problem resolution
  • Maximize potential of subordinates through coaching, development and effective performance management methods
We are looking for someone who has:
  • Bachelor’s degree in Math, Statistics, Economics or related
  • Minimum 1-year experience in Call Center Operations and Analytical roles
  • Excellent analytical, problem solving, and troubleshooting skills
  • The ability to define problems, collect and aggregate data, establish facts and draw conclusions
  • The ability to self-manage, self-motivate and be accountable for assignments and related deadlines
  • Proficiency with Windows and Microsoft office products
  • Exceptional, professional communication skills both written and verbal
  • Skills in developing and maintaining key professional customer relationships
  • The ability to think logically, communicate clearly and diplomatically with a wide range of users (Data Specialists to Executive Management and Clients)
  • Fluency in business analytics tools, such as SAS and SPSS Modeler
  • Demonstrated ability to perform and train complex analysis, such as ANOVA, Chi-Square, and Regression Analysis
  • Familiarity in advanced business and process management strategist, such as Agile and SCRUM
About ResultsCX:

We encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

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