Sr. Site Reliability Engineer - Philippines

Our Software Reliability Engineer is responsible for troubleshooting and triaging complex issues affecting performance, refactoring existing code and developing new applications to ensure scalability and reliability.

• Identify process gaps and implement process improvements to increase operational efficiency.
• Identify tasks and areas where automation can be applied to achieve time efficiencies and risk reduction.
• Develop SQL views, stored procedures, tables, triggers and functions within SQL Server 2017 database using SQL Server Management Studio and MSBI.
• Code web services and modules using C#.NET, SOAP, XML, JSON or other languages.
• Work with various database systems including MS SQL Server and PostgreSQL.

• Minimum 6 years’ experience in SQL Server, SSRS, SSIS and C#.NET.
• Working knowledge of technologies such as HTML5, JavaScript, jQuery and Angular.
• A desire to stay updated on current and new technologies.
• The ability to multi-task with strong time management and organizational skills.
• Excellent written and verbal communication skills with strong attention to detail.
• Experience working in high-performance environments.
• A passion for performance debugging and benchmarking.
• Experience in creating standard file formats – ie: Text, XML, JSON

A plus if you have:

• BPO/Call Center domain experience.
• Experience with Altitude or NICE InContact agent UI scripting.
• PostgreSQL and AWS cloud experience.
• Telephony platform experience – Avaya, NICE InContact, CIC/I3, Five9, Genesys.
• Enterprise Job Scheduler experience – ie: Active Batch, AutoSys or Stonebranch.
• Exposure to PowerShell scripting.
• Team Foundation Server experience.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

#LI-Remote