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Site CX360 Manager

in Hermosillo, Sonora

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Job Description Job Attributes+

  • Job ID

    25540367

  • Req ID

    MX01470

  • Job Type

    Full Time

  • Job Location

    Hermosillo, Sonora
    MX

Site CX360 Manager

The Site CX360 Manager maintains a programs optimum effectiveness though communication, planning, direction and promoting compliance to the CX360 Verification Toolkit. CX360 Site Managers will assume ownership through planning, directing, and coordinating the operations of specific CX360 Programs throughout all Results sites.

In this role, you will:
  • Lead the development, deployment, and operations of specific CX360 Programs throughout all Results Sites and helps to monitor compliance to the CX360 Verifications Toolkit
  • Evaluate, educate, and influence Site Program Sponsors on the effective use of resources and the CX360 Verification Toolkit
  • Serve as the Champion of the effectiveness of all CX360 Programs - 4 Rs of Retention, System of Success, Tiger, Mentor, CTRW, LTRW, Grad School
  • Set program - specific goals for Sites
  • Work with the Business Intelligence, Training, Corporate Management & Site Leadership to coordinate the best ways to utilize specific CX360 Programs
  • Be responsible for the achievement of specific CX360 Program productivity and quality goals
  • Ensure compliance to CX360 standard company policies and procedures
  • Lend expertise to internal teams and ResultsCX Site Leadership
  • Work closely with entire CX360 Team to ensure the advancement of programs, policies and procedures
  • Lead proper deployment of specific CX360 Program throughout all Results sites
We are looking for someone who has:
  • Bachelor’s degree in any course
  • 1 + years in supervisory experience & 5 years+ Contact Center Operations experience (preferably supervisory)
  • Proficiency on computers, excellent knowledge and use of word processing, spreadsheets, and database systems
  • Experience with CC Tools; IEX, eWFM, CSI, NICE, Avaya,  and other standard contact center resources
  • Broad knowledge of inbound/outbound contact center environment
  • Exceptional verbal and written communication skills
  • Superb listening, probing and negotiation skills needed
Why join our ResultsCX team?
  • All-around fun in the workplace
  • Healthcare Benefits
  • Opportunity to grow with ResultsCX if that’s “Your Greater
About ResultsCX:

We encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

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