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POE Analyst

in Pasig, Metro Manila

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Job Description Job Attributes+

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  • Job Type

    Full Time

  • Job Location

    Pasig, Metro Manila

POE Analyst

The POE Analyst is responsible for ensuring that there will be minimal to no incurred fines by ResultsCX that is related to Proof of Enrollments. This position will report directly to the Business Intelligence Manager. Handles all the POE requests coming from either clients or other Business Support Units. He primarily ensures that all requests are closed within the agreed SLA to avoid penalties. 

We expect greater of ourselves... What’s Your Greater?  Come find it at ResultsCX!

In this role you will:
  • Locate call requests from External and Internal Clients.
  • Ensure that turn-around-time for call requests are submitted within the SLA provided by the client.
  • Provide calls to the clients through either a secure site (SFTP sites, etc) or email encryption system.
  • Utilize all available resources in CSI.
  • Scrub calls of any PCI compliance information.
We are looking for someone who has:
  • Two or more years of successful, progressively responsible experience in quality/performance management (experience leading teams as a Team Leader/Quality Lead is highly desired).
  • Superior verbal and written communication skills.
  • Exceptional consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing).
  • Remarkable organization skills and the ability to multi-task in a dynamic, fast paced environment.
  • The ability to develop and motivate teams (preferred ReadiCoach/MTB5/Tiger Team certification).
  • Proficiency to creatively use resources and adjust to changes quickly and professionally.
  • Capability to work independently with minimal supervision, but also in a team environment.
  • Strong computer and software skills- proficient in CSI and proficient in Microsoft Office: Word, Excel and PowerPoint.
  • Strong attention to detail.
Why join our ResultsCX team?
  • All-around fun in the workplace
  • Healthcare Benefits
  • Opportunity to grow with ResultsCX if that’s “Your Greater”
About ResultsCX:

We encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

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