Performance Insights Analyst

Our Performance Insights Analyst is responsible to find, evaluate and analyze data to provide actionable financial impacting insights.

• Provides superior customer service
• Defines problems, collects data and establishes facts to draw conclusions
• Delivers final readouts and explains analytical methods
• Acts as expert in data searching

• Bachelor Degree in Math, Statistics, Economics or related
• Minimum 1 year experience in Call Center Operations and Analytical roles
• Proficient and effective English verbal and written communication skills
• Proficient with Windows and Microsoft Office products
• Excellent analytical, problem solving and troubleshooting skills
• Strong drive to complete urgent requests
• 2 years Call center Analyst experience Experience is preferred. 

We encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.