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Operations Manager

in Blue Bell, Pennsylvania

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Job Description Job Attributes+

  • Job ID

    24673042

  • Req ID

    U08242

  • Career Area

    United States

  • Job Location

    Blue Bell, Pennsylvania
    US

Operations Manager

As a Manager of Operations at the Results Companies you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients.

We expect greater of ourselves... What’s Your Greater?  Come find it at The Results Companies!

In this role you will:
  • Reviews and analyzes program performance to determine program needs
  • Approves personnel activities concerning hiring, training, development and performance management
  • Provides written performance appraisals
  • Acts when necessary as a problem-solving escalation point for Supervisors and frontline RAs
  • Meets forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
  • Identifies and oversees program/problem resolution
  • Maximizes potential of subordinates through coaching, development and effective performance management methods
  • Tracks client issues and maintains client correspondence and issue resolution
  • Supports Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved.
How will you make a difference?
  • Review and analyze program performance to determine program needs
  • Approve personnel activities concerning hiring, training, development and performance management
  • Provide written performance appraisals
  • Act when necessary as a problem-solving escalation point for Supervisors and front-line associates
  • Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
  • Identify and oversees program/problem resolution
  • Maximize potential of subordinates through coaching, development and effective performance management methods
  • Track client issues and maintains client correspondence and issue resolution
  • Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved.
We are looking for someone who has:
  • Dedicated to providing superior customer service
  • Exceptional, professional communication skills both written and verbal
  • Strong team management, development and coaching
  • Skilled in developing and maintaining key relationships
  • Ability to think logically, communicate clearly and diplomatically with a wide range of users ranging from Associates to Executive Management and Clients
  • Excellent analytical, problem solving, and troubleshooting skills- ability to define problems, collect data, establish facts and draw conclusions
  • Ability to self-manage, self-motivate and be accountable for assignments and related deadlines
  • Competent with Windows and Microsoft office products
Why join The Results Companies' team?
  • Employee Performance Incentives and Prizes
  • Frequent Employee events, games, parties, and all-around fun in the workplace
  • Healthcare Benefits – Medical, Dental, Vision, PTO & 401(K)
  • Paid Training
  • Discounts on Hotels, Car Rentals, Restaurants, Movie Tickets, Groceries, Child Care, and much more
  • Opportunity to grow with The Results Companies if that’s “Your Greater”
About The Results Companies:

We encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!

The Results Companies is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

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The Results Way

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