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Manager, Quality Assurance

in Remote, Remote

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Job Description Job Attributes+

  • Job ID


  • Req ID


  • Job Type

    Full Time

  • Job Location

    Remote, Remote

Quality Performance Manager

The Quality Performance Manager ensures that all client goals, relating to providing monitoring and feedback from transactions, reporting and management of the quality team are met.

In this role you will:
  • Ensures Quality Teams for every account/client achieve weekly goals
  • Provides feedback to Quality Leadership team
  • Ensures completeness of Quality Team employee files, scorecard and performance maintenance
  • Responsible for Quality Processes Development and Innovation
  • Coordinates with Leaders and Managers to ensure team effectiveness under Quality Standards
Were looking for someone who has:
  • 2+ years experience in the same position (QA Manager/Verification Manager and/or Centralized Quality Management)
  • Excellent communication skills, both verbal and written
  • Proficient Microsoft Office: Word, Excel and PowerPoint; and other QA tools: SharePoint, Form stack, CSI/Launcher, Zero Variance, Hyper Quality, and TPG
  • Experience in Business Improvement and Data Collection Strategies
  • Strong attention to detail
  • Superior organization skills
  • Ability to multi-task in a dynamic, fast paced environment
  • Good interpersonal skills, pleasant disposition
  • Ability to work independently or in a team environment
  • Strong analytical and consulting skills (e.g., critical thinking, problem solving, decision making, and influencing )
  • Ability to provide on-call support
  • Schedule flexibility
  • Dedication to providing exceptional customer service
About ResultsCX:

We encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

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