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Manager, Human Resources

in Monterrey, Nuevo Leon

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Job Description Job Attributes+

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  • Job Type

    Full Time

  • Job Location

    Monterrey, Nuevo Leon

The Human Resources Manager will lead and direct the routine Human Resource functions for the assigned Site Human Resources team to include employee relations, policies and procedures, hiring, and company culture.

In this role you will:
  • Translate regional HR goals and strategic directions into site HR objectives and action plans.
  • Manage and coordinate the implementation of company policies, corporate governance initiatives and statutory compliance.
  • Ensure training and awareness campaigns are conducted regularly on company policies, client, corporate and legal compliance requirements.
  • Ensure effective communication of HR initiatives across all departments.
  • Have the responsibility for the development and improvement of HR processes that support the achievement of the site HR business objectives.
  • Prepare the site for CX 360, safety, security, legal, and other risk exposure audits and ensure compliance of all HR systems and processes.
  • Create relevant scorecards for Site HR Staff and create appropriate development plans based on current staff competencies and career paths.
  • Respond as necessary and ensure the timely resolution of escalated issues arising from the day to day operations of Site HR.
  • Evaluate quality of 3rd party providers and negotiate improvements on services and equitable pricing keeping both employee and company interest in mind.
  • Coordinate with legal counsel and government labor authorities to identify strategies and the best approach to address labor cases filed against the company.
  • Conduct employment contract review and serve job offers for positions above agent level.
We are looking for someone who has:
  • A Bachelor Degree in Human Resource Management or related field of study.
  • 3+ years of experience as an HR manager or HR leader.
  • Excellent written and verbal communication skills; can deliver impactful presentation to a multi-level audience.
  • Advanced English skills.
  • The ability to build effective partnerships and provide support to site leadership.
  • Strong influencing, problem solving, and decision-making skills.
  • The ability to handle sensitive and confidential materials.
  • Proficient and effective English verbal and written communication skills.
  • Ability to work in a fast paced, deadline-oriented environment.
  • Excellent organizational, interpersonal, and time management skills
  • Proficiency with Microsoft Office, Outlook, internet, copier, fax and other business machines.
About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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