Manager, Account Operations

If your idea of customer success is based on a motivation to help others find solutions to their challenges our Account Operations Manager is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client services role uses an understanding of our client’s business objectives to assist with their customer service strategies, solve client problems and expand our opportunities for revenue growth.

• Liaise with client representatives of all levels as key point of contact
• Execute consistently against the client’s plan
• Conduct weekly and monthly business reviews
• Hold weekly operations calls with internal support teams
• Process and analyze internal and external data collection requests
• Communicate and proactively support client initiatives
• Understand and analyze account related financial information
• Prepare account specific communications

• Has 4+ years’ experience in a client facing role
• Has passion for customer success with a proven track record of achieving client goals
• Relationship building skills with multiple stakeholders to solidify our client partnerships
• Curiosity and creativity in solving problems
• Focus on continuous improvement and operational optimization
• Willingness to embrace challenges and change
• Effective communication skills in person and in writing, responding to inquiries from managers and clients
• Proficiency in MS Office for data analysis and creating presentations
• Experience in a call center environment a plus
• Availability for occasional travel may be required

We encourage our people to “expect greater”, reach further and live up to their individual potential. As CX experts, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, Results-CX could be right for you!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.