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Manager, Account Operations

in Cainta, Rizal

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Job Description Job Attributes+

  • Job ID

    25575668

  • Req ID

    CORP02168

  • Job Type

    Full Time

  • Job Location

    Cainta, Rizal
    PH

If your idea of customer success is based on a motivation to help others find solutions to their challenges our Account Operations Manager is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client services role uses an understanding of our client’s business objectives to assist with their customer service strategies, solve client problems and expand our opportunities for revenue growth.

In this role you will:
  • Liaise with client representatives of all levels as key point of contact
  • Execute consistently against the client’s plan
  • Conduct weekly and monthly business reviews
  • Hold weekly operations calls with internal support teams
  • Process and analyze internal and external data collection requests
  • Communicate and proactively support client initiatives
  • Understand and analyze account related financial information
  • Prepare account specific communications
We are looking for someone who:
  • Has 4+ years’ experience in a client facing role
  • Has passion for customer success with a proven track record of achieving client goals
  • Relationship building skills with multiple stakeholders to solidify our client partnerships
  • Curiosity and creativity in solving problems
  • Focus on continuous improvement and operational optimization
  • Willingness to embrace challenges and change
  • Effective communication skills in person and in writing, responding to inquiries from managers and clients
  • Proficiency in MS Office for data analysis and creating presentations
  • Experience in a call center environment a plus
  • Availability for occasional travel may be required
About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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