Human Resources Associate

The Human Resources Associate performs human resources-related duties at the administrative level in an industry leading high-volume contact center. Human Resource Support responsibilities include training, employment life cycle, policy implementation, employment law compliance, payroll, and benefits administration.

• Act as initial point of contact for employee requests and route them to the appropriate resource.
• Facilitate employee training including new hire orientations.
• Assist with planning and executing company sponsored events.
• Complete all the legal documentation process for new hires.
• Process pre-employment screenings (drug/background checks)
• Maintain Employee data base and HRIS
• Process Employee transfers and separations.
• Be responsible for employee record compliance.
• Maintain and coordinate employee recognition programs.
• Gather and compile data for reporting purposes from various sources.
• Maintain records, reports, logs, and postings ensuring compliance with all legal requirements.
• Assist with benefits administration and communicating benefits information to employees.

• Must have completed at least 2 year's college education
• 2-3 years of administrative experience with HR responsibilities
• A demonstrated understanding of benefits administration, payroll, new employee orientation, pre-employment screenings, employee relations, and government employment laws that apply.
• The ability to work effectively under pressure in a fast pace environment
• Initiative and is solution-oriented in all interactions
• Strong collaborative and interpersonal skills
• Proficient skills using Microsoft Office, Outlook, Excel, SharePoint, and HRIS and Recruiting applicant tracking systems.
• Strong organizational, interpersonal, and time management skills.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.