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Help Desk Associate

in Lapu-Lapu, Cebu

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Job Description Job Attributes+

  • Job ID


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  • Job Type

    Full Time

  • Job Location

    Lapu-Lapu, Cebu

Our Help Desk Associate will be supporting a Windows infrastructure comprised of remote locations throughout North America, Latin America, and Asia. The Help Desk Associate will also provide level I/II support on a variety of desktops, systems, applications, networks, and mobile devices. This position will be required at times to work after core business hours as customer needs and/or business requires.

In this role you will:
  • Provide Level-I and Level-II support via phone, email, and onsite support as required.
  • Handle first call resolution while building strong customer relationships.
  • Provide support for laptops and desktops, setup communication software such as Outlook and Lync.
  • Manage licensing for Email and Instant Messaging applications.
  • Manage Active Directory users and group assignments.
  • Coordinate issues via technical bridges regarding high level outages for internal and external tools used by the remote locations to service customers.
We are looking for someone who has:
  • 1+ years customer support/help desk related experience in a mid to large size company.
  • 1+ years of experience operating in a Network Operations Center (NOC) environment.
  • Strong technical troubleshooting skills.
  • Strong working knowledge of TCP/IP, DNS, DHCP, FTP and HTTP.
  • Knowledge on MS Windows Clients
  • Knowledge on mobile devices such as iPhones and Androids.
  • Solid understanding of MS Office applications.
  • Solid understanding of network environments (Wired and Wireless).
About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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