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Help Desk Associate

in Cainta, Rizal

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Job Description Job Attributes+

  • Job ID


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  • Job Type

    Full Time

  • Job Location

    Cainta, Rizal

Our Help Desk Associate will be supporting a Windows infrastructure comprised of remote locations throughout North America, Latin America, and Asia. The Help Desk Associate will also provide level I/II support on a variety of desktops, systems, applications, networks, and mobile devices. This position will be required at times to work after core business hours as customer needs and/or business requires.

In this role you will:
  • Provide Level-I and Level-II support via phone, email, and onsite support as required.
  • Handle first call resolution while building strong customer relationships.
  • Provide support for laptops and desktops, setup communication software such as Outlook and Lync.
  • Manage licensing for Email and Instant Messaging applications.
  • Manage Active Directory users and group assignments.
  • Coordinate issues via technical bridges regarding high level outages for internal and external tools used by the remote locations to service customers.
We are looking for someone who has:
  • 1+ years customer support/help desk related experience in a mid to large size company.
  • 1+ years of experience operating in a Network Operations Center (NOC) environment.
  • Strong technical troubleshooting skills.
  • Strong working knowledge of TCP/IP, DNS, DHCP, FTP and HTTP.
  • Knowledge on MS Windows Clients
  • Knowledge on mobile devices such as iPhones and Androids.
  • Solid understanding of MS Office applications.
  • Solid understanding of network environments (Wired and Wireless).
About ResultsCX:

We encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

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