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Director, Data Architecture - Mexico

MX - Remote

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Job Description Job Attributes+

  • Job ID

    25576184

  • Req ID

    CORP02219

  • Job Type

    Full Time

  • Job Location

    MX - Remote

Director, Data Architecture

The Director, Data Architecture functions as leader for managing and executing ResultsCX data science visions across multidisciplinary team, while providing thought leadership along with substantial personal contributions that influence business decisions and technological solutions.

In this role you will:
  • Process complex, large scale data sets used for modeling, data mining, and research
  • Design and implement statistical information quality procedures for new sources
  • Understand the principles of experimental testing and design, including population selection and sampling
  • Integrate information and process analysis packages to deliver actionable intelligence to our business and our clients
  • Establish standards and criteria for analytics products to be delivered to clients and customers
  • Perform statistical analysis in tools such as Call Miner, OLAP, SQL, SPSS, R and Minitab
  • Be responsible for designing and implementing processes and layouts for complex, large- scale data sets used for modeling, data mining, and research purposes
  • Visualize and report data findings creatively to provide insights to the organization and our customers
  • Conduct deep-dive analysis of customer experience/sales (lead scoring, risk scoring, opportunity analysis), marketing, product patterns and offer redemption history to uncover insights into key performance drivers
  • Develop data-derived consumer cohorts/contact points and statistical models for marketing and operational analysis, offer optimization and offer assignment to improve consumer targeting and yield management
We are looking for someone who has:
  • Bachelor’s Degree in Business or related
  • Minimum of 8-10 years relevant experience delivering models and algorithms that drive business decisions
  • Expertise of a Subject Matter Expert (SME) within own discipline/specialty area; basic knowledge of other disciplines/specialty areas
  • Intensive technical knowledge on business analytics and statistical tools and systems
  • Passion for continuous learning, experimenting, applying and contributing towards cutting edge open source technologies and software paradigms
  • Creativity in a variety of visual formats that appropriately provides insights to the organization
  • Good working knowledge of various statistical methods and demonstrated capability to apply it to broad range of customer data including both structured and unstructured data
About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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