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Customer Success Manager

in Remote, Remote

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Job Description Job Attributes+

  • Job ID

    25552945

  • Req ID

    CORP01682

  • Job Type

    Full Time

  • Job Location

    Remote, Remote
    US

Customer Success Manager

We are looking for a leader who can clearly communicate project expectations, timelines, and ensure quality is at its highest standard.  Ability to manage a team, building on a project plan creating support articles consumed by Care Agents and end users. The qualified candidate needs to be creative, strategic, and flexible as they will be working with a small team that is hands on with product direction and customer interactions.  The Customer Success Manager will be responsible for final deliverables for each customer implementation of Support Predict products and services.  The candidate needs to be highly motivated, with a passion and interest in improving customer’s KPI’s. 




In this role you will:
  • Supervise Customer Success team conducting Daily Standups communicating consistently on workloads and timelines
  • Manage projects through effective timeline communication both externally and internally
  • Think critically using analytics to identify trends in customer experiences for process and product enhancements
  • Train end users on how to use products and tools and promote customer adoption and retention of products and services
  • Facilitate ongoing customer communication via calls/email and ability to document all relevant customer communication
  • Process improvement using fundamental techniques to identify areas of opportunity
  • When needed, execute on QA tasks for a given project, article development ranging from FAQs, Troubleshooting Guides, and Tutorial
We are looking for someone with:
  • A minimum of 4 years customer facing and project management
  • a thorough understanding of the Support Predict product offerings
  • Prioritization experience understanding when expectations need to be set or reset
  • Training experience both employee onboarding and customer enablement
  • A Excellent  competency  in Office 365.  Preferred competency in HTML and Chat Bot experience
  • Strong competency in language both written and oral 
Qualifications
  • A minimum of 4 years customer facing and project management
  • Thorough understanding of the Support Predict product offerings
  • Prioritization experience understanding when expectations need to be set or reset
  • Training experience both employee onboarding and customer enablement
  • Competent in Office 365.  Preferred competency in HTML and Chat Bot experience
  • Strong competency in language both written and oral 
About ResultsCX:

We encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

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