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Customer Service Representative - Remote

US - Tennessee - Remote

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Job Description Job Attributes+

  • Job ID

    25566534

  • Req ID

    U10343

  • Job Type

    Full Time

  • Job Location

    US - Tennessee - Remote

Customer Service Representative – Remote

Work from any of our approved states, just bring your own equipment!

Are you positive, motivated, and ready to learn in a fast-paced environment? This is an opportunity to work remote in the comfort of your home, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.

We expect greater of ourselves… What’s Your Greater?  Come find it at ResultsCX!

Join us and work from home!

Join ResultsCX and take pride in being the voice of our customers. Our Customer Service Representatives love to help customers! You will be giving instructions, answering questions, and helping resolve customer issues. If you have a positive attitude, patience, strong computer skills and the ability to solve problems, we want you!

How can you make a difference?
  • Provide excellent customer service
  • Communicate with customers over the phone, via email, and/or online chat
  • Navigate a computer with multiple windows and screens
  • Resolve any customer issues while providing an exceptional customer experience
To join our team, you need:
  • High school diploma or GED required
  • Ability to type 25 words per minute
  • Basic computer navigation skills and exceptional communication skills
  • Positive attitude, strong work ethic and ability to thrive in a dynamic environment
  • Any customer service experience is a plus
  • Must be willing to work 40 hours
To work virtual in your home, you will need:

Our virtual positions require you to independently have access to the following during all working hours:

  • PC/ laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet or Smartphone)
  • High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
  • Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
  • 2 dedicated computer monitors minimum 13 inches or larger
  • A VoIP USB Headset with microphone and a Web Cam for Training
  • Dedicated workspace in your home that is free of background noise and distractions
  • Additional equipment specifications will be tested during the interview process
Why join our ResultsCX team?
  • Employee Performance Incentives and Prizes
  • Healthcare Benefits – Medical, Dental, Vision, PTO & 401(K)
  • Paid Training – we set you up to succeed!
  • Opportunity to grow with ResultsCX if that’s “Your Greater”

Exciting New PTO Plan in 2023 for Regular Full Time Employees!

  • Begin accruing time off your first day
  • Earn up to 7 days of paid time off in your first year
  • PTO can be used after JUST 90 days of employment
  • Roll over unused time off, up to the max accrual amount

If this sounds like an opportunity that you would be interested in, don’t miss out! Training Classes are forming now! Spaces are limited - apply now and SECURE your spot!

Join us in a career as a Fully Remote - Customer Service Representative, you will enjoy Limitless Opportunities for development and growth!

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

The ResultsCX Way Video

The ResultsCX Way

Learn about the six fundamental values which define our culture.

Watch Video (3:29)

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